Dedicated to Supporting your IT & Communications
We believe in making things simple – so we have put together three different packages for you to choose from. Each package gives you access to our friendly and professional team and our comprehensive range of services. All options also give you an annual HealthCheck.
Next business day on-site support and 30 minute telephone response time during office hours.
Immediate telephone response and on-site support within 4 working hours, all during office hours.
If none of the above suits you, we can provide up to 24 hour coverage of business critical systems and services.
PSLMail & PSLWeb
For a small additional monthly cost to your PSLCare contract you can have unlimited email addresses for your chosen domain name and 100MB of web hosting. This service includes anti-spam and anti-virus filtering before any email is sent to you.
The following items are included in all our contracts:
Unlimited Access to the PSL Help Desk during Office Hours
Telephone Diagnosis of all problems during Office Hours
Remote control of your PC during Office Hours
Operating systems re-loaded if media and licence information is available
Software Licence Audit and assistance
Advice on Microsoft operating systems
Advice on Microsoft Internet Explorer
Advice on Microsoft Office
Advice on Apple operating systems
Advice on QuickBooks
Advice on SAGE
Advice on Linux
Configuration of user settings, file shares, user accounts, printer drivers
On site hardware fix – labour only
Management of Anti-virus software
Asset labelling and auditing
Backup advice and set up
Disaster recovery advice
Firewall configuration and changes
Anti-spam and anti-virus on domains hosted by us
Real time equipment monitoring
Reduced rate charges for the following:
- NEW PRODUCT INSTALLATIONS
- THIRD PARTY SOFTWARE SUPPORT
- DATA RECOVERY
- APPLICATION RECOVERY
- DISASTER RECOVERY PLANNING
- E-MAIL/IT POLICY DEVELOPMENT
- LIAISON WITH THIRD PARTY ISP’S
- LIAISON WITH THIRD PARTY E-MAIL PROVIDERS
- LIAISON WITH THIRD PARTY SOFTWARE/HARDWARE SUPPLIERS
- THIRD PARTY DISPUTE RESOLUTION
The small print
All products and services are subject to PSL’s full terms and conditions. For a more detailed definition of the features included our products and services, please refer to the relevant Key Product Features brochure.